Welcome to Scale Pro! Our aim is to offer exceptional service and a seamless experience for our users. Below is our comprehensive cancellation policy that outlines the procedures and conditions related to canceling your Scale Pro subscription.

1. Cancellation within Initial 30 Days of Purchasing Scale Pro:

Customers have the option to cancel their Scale Pro subscription within the initial 30 days of signing up. To initiate cancellation and be eligible for a full refund, please email us at [email protected]. Our team will process your request promptly, and the full subscription amount will be refunded to your original payment method.

2. Cancellation after Initial 30 Days of Purchasing Scale Pro:

All payments made after the initial 30 days are considered non refundable. We do not provide credits or refunds for partially used subscriptions. However, upon cancellation, access to Scale Pro will continue through the end of the current billing cycle to ensure you have ample time to wrap up any ongoing projects or activities within the platform. We don't offer prorated refunds for unused days if you cancel after the initial 30 days. Our policy grants a full refund only if cancellation occurs within the first 30 days of subscription.

3. Notice Period and Monthly Payments: Month to Month subscribers have the flexibility to cancel their subscription at any time after the initial 30 days. Your monthly payment is charged on the same day each month, aligned with the start date of your subscription. If you decide to cancel, we request a written notice of cancellation at least 30 days before your desired cancellation date. The last month's payment will be charged if the notice is provided within 29 days before the cancellation date. This ensures that your account remains active during this period, allowing continued access to Scale Pro services until the notice period ends.

4. Data Retention and Account Reactivation: Upon cancellation, users have a 3-day window to reactivate their account without losing any data. After 3 days, all data associated with the account will be permanently deleted from our system. We emphasize that it's the subscriber's responsibility to transfer or remove all media assets, customer lists, configured features (templates, workflows, etc.), funnels, websites, and phone numbers from the service before the cancellation date. Once the data is deleted after the 3-day window following cancellation, it cannot be retrieved. We recommend saving your important data or using the account parking option to retain access to your data.

5. Refunds, Unused Features, Credits, and Non-Refundable Fees: When you cancel your subscription, please note that certain elements are non-refundable. Unused features, referring to those included in your plan that you haven't utilized, as well as any remaining credits, cannot be refunded. Additionally, fees for telephony usage, text messages (SMS), and emails are non-refundable. We encourage you to make the most of your subscription while it's active. If you decide to cancel, please be aware that refunds, if applicable, apply only to the monthly subscription fee.

6. Downgrading Subscription: Instead of canceling, subscribers have the option to downgrade to a lower plan. This allows continued access to Scale Pro at a reduced level of service with limited features for a reduced rate. To proceed with a downgrade, please contact our billing department at [email protected]. Our team will assist you in selecting an appropriate plan that suits your requirements.

7. Cancellation Notification and Confirmation: When initiating a cancellation request by emailing [email protected], your team will promptly acknowledge receipt within 1-2 business days, confirming that your cancellation request is in process. Refunds for cancellations within the initial 30 days will be processed typically within 7-14 business days after confirmation of the cancellation. Upon successful cancellation, you will receive a confirmation email with the cancellation date, ensuring you won't be billed for any subsequent periods.

8. Termination by the Company: Scale Pro reserves the right to terminate a user's subscription or access to the service in cases of violation of our terms of service or misuse of the platform. Users will be notified in such cases, and termination will be in accordance with our terms of service.

9. Policy Update Provision: We reserve the right to update this Policy at any time. The updated policy will be posted on this page with a revised "last updated" date. Users will be notified of significant changes via email or a prominent notice on our Website.

CANCELLATION PROCESS To cancel your Scale Pro subscription, follow these steps:

1. Send an email to [email protected] from the email address associated with your Scale Pro account.

2. In the subject line, indicate "Subscription Cancellation Request."

3. In the email body, provide the following details:

Your full name

Scale Pro account username

Reason for cancellation (your feedback is valuable to us)

a. Our billing team will acknowledge receipt of your cancellation request within 1-2 business days.

b. If the cancellation is initiated within the initial 30 days of your subscription and is eligible for a full refund, our team will guide you through the refund process.

c. For cancellations after the initial 30 days, access to Scale Pro will continue until the end of the current billing cycle. You will not be billed for any subsequent periods.

d. Ensure to download or transfer any important data from your account, as all data associated with the account will be permanently deleted if you do not choose to park your account.

4. For any inquiries or assistance regarding the cancellation process, feel free to contact our billing team at [email protected].